Terms and Conditions

Find & Flourish Ltd provides strategic marketing consultancy to businesses and professionals.

Find & Flourish Ltd is a company registered in England and Wales. References to “I”, “me” or “Find & Flourish” in these terms mean Find & Flourish Ltd. References to “you” mean the client purchasing or receiving the services.

My services are intended for businesses and professionals purchasing services for business purposes, rather than consumers purchasing for personal use.

The exact scope, price and timing of your work will be set out on the relevant service page, proposal, payment page or other written agreement between us.

I will provide the agreed services with reasonable care and skill and will keep you informed if anything changes that affects our agreed work.

In return, I ask that you provide the information, feedback, access and decisions I reasonably need to complete the work.

If delays in receiving information or feedback from you affect the timetable, we may need to agree a revised delivery date.

The Messaging Review is a £300 independent strategic review of your positioning, offers, messaging and marketing.

After purchasing your Messaging Review, you'll be asked to complete a short questionnaire and provide the information I need to carry out the review.

Once I have received your completed questionnaire and the information required, I'll carry out the review and send your personalised written recommendations within ten working days, unless I let you know otherwise before starting.

Your review is based on the information and materials available to me at the time. It provides my professional assessment and recommendations, rather than a guarantee of a particular commercial or marketing result.

If anything in your review needs clarification, you're welcome to contact me by email.

If you decide to continue into my Capable to Chosen flagship offer within three months of receiving your Messaging Review, the £300 Messaging Review fee will be credited in full towards the price of Capable to Chosen, provided we agree to proceed with that work.

For larger consultancy engagements, we'll agree the scope, deliverables, timetable and payment schedule before work begins.

Capable to Chosen is £2,500. The standard payment arrangement is 50% before work begins and 50% on completion. Where agreed, payment can be spread over a longer period, with a minimum payment of £500 per month.

The pace of the work will be agreed with you before we begin and will take account of the payment schedule. Any accelerated delivery or alternative payment arrangement will be confirmed as part of our agreement.

If the project is delayed because I'm waiting for information, feedback, decisions or availability from you, we'll first try to agree a revised timetable. If more than 30 days pass without the project being able to progress, I may invoice for work completed up to that point.

Other projects and retained support may have different payment and delivery arrangements. These will be agreed before the work begins.

Invoices and payment requests should be paid by the date stated on them.

Where a deposit or first-stage payment is required, work will normally begin once that payment has been received.

If a payment becomes overdue, I may pause work until the outstanding amount has been paid.

I understand that plans change.

If you need to rearrange a meeting or session, please give me at least 24 hours' notice wherever possible.

I don't normally charge for an occasional late cancellation where circumstances genuinely change. If sessions are repeatedly cancelled at short notice, you don't attend an agreed session, or I've already completed substantial preparation specifically for that session, I reserve the right to charge for the time or work involved.

If you decide to end a larger project after work has begun, you'll need to pay for the work completed up to that point and any costs or commitments already made specifically for your project. Deposits and payments already made are not automatically refundable. Any refund will depend on the work completed and the circumstances of the cancellation.

If I need to cancel or significantly delay work, I'll let you know as soon as possible and we'll agree a revised plan. If I cannot complete the agreed work, I'll refund any payment relating to work that hasn't been completed.

Once you've paid in full, you can use the final materials created specifically for your business as part of the agreed work.

Find & Flourish retains ownership of its underlying intellectual property, including frameworks, methods, processes, templates, tools, models and know-how, including the Capable to Chosen approach.

Where these form part of your work, you're welcome to use them within your own business for the purpose they were provided. They must not be copied, repackaged, taught, licensed, sold or made available to others as your own product, methodology or service without my written permission.

Any materials you provide to me remain yours.

I'll treat confidential information you share with me responsibly and won't disclose it to other people unless you have given permission, it's reasonably necessary to provide the agreed service, or I'm legally required to do so.

I ask you to treat any confidential Find & Flourish information in the same way.

I may use anonymised examples or stories from my client work to illustrate ideas, approaches or common challenges in my marketing and content. I will not include names, identifying details, confidential information or anything that would reasonably allow the client or business to be identified.

If I'd like to identify you or your business, display your logo, share a testimonial or create an identifiable case study, I'll ask for your permission first.

Our work may involve or refer to third-party platforms and services such as Google, Meta, LinkedIn, website platforms or other marketing tools.

I may also recommend or introduce independent specialists or partners where your business needs support outside the scope of my work.

Any recommendation or introduction is made in good faith based on my professional judgement, but the decision to appoint, purchase from or work with a third party remains yours. Unless we specifically agree otherwise, any contract for their services will be directly between you and them, and they are responsible for the work they provide.

I don't control third-party providers and can't be responsible for their work, availability, changes, outages, policies or decisions.

My role is to provide strategic marketing advice, challenge, recommendations and, where agreed, implementation support.

Marketing and business results are influenced by many things outside my control. I therefore can't guarantee particular levels of enquiries, sales, revenue, growth or other commercial outcomes.

You remain responsible for decisions made within your business and for deciding whether and how to implement my recommendations.

Nothing in these terms limits my responsibility where the law says it cannot be limited.

Subject to that, Find & Flourish will not be responsible for indirect or consequential losses, including loss of profit, revenue, business or opportunity.

Find & Flourish's total liability relating to an engagement will not exceed the total fees paid or payable for that engagement.

I handle personal information in accordance with the Find & Flourish Privacy Notice.

That includes information provided through enquiries, questionnaires, bookings, payments and our work together.

I may update these terms occasionally as Find & Flourish and its services develop.

The terms that apply to your engagement are those in place when you purchase or agree to the work. Any changes affecting an existing engagement will only apply if we agree them together.

These terms are governed by the laws of England and Wales.

Any dispute relating to these terms or our work together will be subject to the jurisdiction of the courts of England and Wales.

If you have a question about these terms or your work with Find & Flourish, please email sara@findandflourish.com